Or Rosen

Tech-fluent problem solver connecting people and platforms. I apply solutions that lead to measurable outcomes. I adapt to new environments and master complex products.

Problems I've Solved

Call Center QA

  • Deployed LLM performance analysis in production call centers

  • Led to implementation of AI-based incentivization

Sales Support

  • Applied LLM judgement to detect deal openness

  • Facilitated further outreach using 3rd-party system integration

Lead Classification

  • Implemented lead classification using existing business vocabulary

  • Automated record creation in CRMs, leading to time savings

processes i've owned

AI Pitch to Deployment

  • Drove AI adoption direct-to-customer, converting SMB clients to AI adopters

  • Led the process from initial pitch to final customization and handoff

  • Educated users on the capabilities and limitations of the AI platform

  • Created long-term beneficial relationships with clients, enhancing CSAT and retention

Customer Lifecycle

  • Managed customer relationships post-onboarding

  • Prevented churn and managed service failures

  • Collaborated with clients over time on platform integration and adoption

  • Expanded and restructured accounts to prevent revenue loss


Or Rosen

Tech-fluent client operator with broad knowledge and analytical capabilities. I apply solutions that lead to measurable outcomes. I adapt and master new environments.

professional story

  • As an effective client operator specializing in SMBs, I encountered a vast number of verticals, adapting workflow solutions and enhancing client experience and results.

Problems I've Solved

Call Center QA

  • Led the adoption of AI-based performance monitoring in a production sales call center

Sales Support

  • Integrated automated sales support protocols (guided follow ups, sell critiques)

System Integration

  • Connected 3rd-party information systems to achieve workflow automation in call centers

processes i've owned

AI Pitch to Deployment

  • Drove AI adoption direct-to-customer, converting SMB clients to AI adopters

  • Led the process from initial pitch to final customization and handoff

  • Educated users on the capabilities and limitations of the AI platform

  • Created long-term beneficial relationships with clients, enhancing CSAT and retention

Customer Lifecycle

  • Managed customer relationships post-onboarding

  • Prevented churn and managed service failures

  • Collaborated with clients over time on platform integration and adoption

  • Expanded and restructured accounts to prevent revenue loss


Or Rosen

Tech-fluent platform implementer connecting people and systems. I create solutions that lead to results in production environments. I adapt and master complex products rapidly.

Problems I've Solved

Call Center QA

  • Deployed LLM performance analysis in production call centers

  • Led to implementation of AI-based incentivization

Sales Support

  • Applied LLM judgement to detect deal openness

  • Facilitated further outreach using 3rd-party system integration

Lead Classification

  • Implemented lead classification using existing business vocabulary

  • Automated record creation in CRMs, leading to time savings

professional story

  • Over a year, I long-term implementation project management. Using requirement gathering and technical skills, I provided on-the-spot interventions in edge cases.

processes i've owned

AI Pitch to Deployment

  • Drove AI adoption direct-to-customer, converting SMB clients to AI adopters

  • Led the process from initial pitch to final customization and handoff

  • Educated users on the capabilities and limitations of the AI platform

n8n customization

  • Managed customer n8n deployments

  • Configured real-time monitoring tools

  • Collaborated with clients on trigger creation and setup


Or Rosen

Tech-fluent customer success specialist connecting people and platforms. I manage client relationships that lead to product adoption and retention. I adapt to new environments and master complex products.

processes i've owned

AI Pitch to Deployment

  • Drove AI adoption direct-to-customer, converting SMB clients to AI adopters

  • Led the process from initial pitch to final customization and handoff

  • Educated users on the capabilities and limitations of the AI platform

  • Created long-term beneficial relationships with clients, enhancing CSAT and retention

Customer Lifecycle

  • Managed customer relationships post-onboarding

  • Prevented churn and managed service failures

  • Collaborated with clients over time on platform integration and adoption

  • Expanded and restructured accounts to prevent revenue loss

professional story

  • Over a year, I specialized in account restructuring, retention and plan expansion. Using requirement gathering and technical skills, I provided on-the-spot interventions in edge cases.

Problems I've Solved

Call Center QA

  • Deployed LLM performance analysis in production call centers

Sales Support

  • Facilitated LLM-assisted client outreach using 3rd-party system integration

Lead Classification

  • Automated record creation in CRMs using production call data, leading to time savings